Privacy Policy

ISENDORA INC. ("iSendora", "we", "us", or "our") operates the website https://isendora.com and provides AI-powered automation services (collectively, the "Service"). This Privacy Policy explains how we collect, use, store, and disclose information.

By using the Service, you agree to the collection and use of information in accordance with this Policy.

1. Who we are

ISENDORA INC. is a Florida corporation with its registered office at 19707 Turnberry Way, APT 17A, Aventura, FL 33180, United States.

For privacy questions or requests, contact: admin@isendora.com.

2. Information we collect

Information you provide directly

• Account information: name, email address, phone number
• Business information when connecting third-party platforms (Instagram Business, Facebook Page, etc.)
• Content you create or upload while using the Service

Information from connected platforms

When you connect Meta platforms (Instagram, Facebook) or other social media accounts, we receive data through their official APIs, including:

• Public profile information of the connected account
• Comments and direct messages on your owned accounts
• Mentions of your accounts and posts
• Post performance metrics
• Other data the platform makes available based on the permissions you grant

Information collected automatically

• Usage data: pages viewed, features used, timestamps
• Device and connection data: IP address, browser type, device type
• Cookies and similar technologies for authentication and preferences

3. How we use information

We use collected information to:

• Provide, maintain, and improve the Service
• Process and respond to communications on connected social media accounts on behalf of the account owner
• Communicate with you about the Service, updates, and support
• Detect, prevent, and address technical issues, fraud, and abuse
• Comply with legal obligations

We do not use your data or your customers' data to train artificial intelligence or machine learning models.

4. Meta Platform data

We comply with Meta Platform Terms and Developer Policies. Data received through Meta APIs (Instagram Graph API, Messenger Platform, Facebook Graph API) is:

• Used solely to provide the Service to the account owner who connected the integration
• Not sold or shared with third parties for advertising
• Stored securely with access controls
• Deleted when the integration is disconnected or upon user request

5. How we share information

We share information only in these cases:

• Service providers that help us operate the Service (cloud hosting, database, AI inference, email delivery). They are bound by confidentiality and may only use data to provide their service to us.
• Legal compliance: when required by law, regulation, court order, or to protect our rights and safety.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to you.
• With your consent: for any other purpose disclosed at the time of collection.

We do not sell personal information.

6. Data retention

We retain personal information for as long as your account is active or as needed to provide the Service. After account deactivation or upon your deletion request, we delete personal data within 30 days, except where retention is required by law (financial records, security logs).

Aggregated and anonymized data that cannot identify you may be retained for analytics and Service improvement.

7. Your rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to erasure")
• Request export of your data in a portable format
• Object to or restrict certain processing
• Withdraw consent at any time

To exercise any of these rights, email admin@isendora.com. We respond within 30 days.

For details on data deletion specifically, see our Data Deletion Instructions.

8. Security

We implement reasonable technical and organizational measures to protect your information, including encryption in transit (HTTPS/TLS), encryption at rest, access controls, and regular security reviews. No system is perfectly secure, and we cannot guarantee absolute security.

9. International transfers

We are based in the United States. If you access the Service from outside the US, your information will be transferred to and processed in the US. By using the Service, you consent to this transfer.

For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we rely on Standard Contractual Clauses or equivalent safeguards for international transfers as required by GDPR.

10. Children's privacy

The Service is not intended for individuals under 13 (United States) or 16 (European Economic Area). We do not knowingly collect personal information from children. If you believe we have collected such information, contact us at admin@isendora.com and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated by posting the updated policy on this page and updating the "Last updated" date. For significant changes, we will provide at least 30 days' notice via email or in-Service notification.

12. Contact

For privacy questions, requests, or complaints, contact: