Data Deletion Instructions

This page explains how to delete the data ISENDORA INC. ("iSendora") holds about you or about a connected business account.

How to request deletion

You have two ways to request data deletion:

Option 1: Email request

Send an email to admin@isendora.com with:

• Subject line: "Data Deletion Request"
• The email address associated with your iSendora account
• For social media account data: the platform and account handle (e.g., "Instagram @example")

We will confirm receipt within 3 business days and complete the deletion within 30 days. You will receive a confirmation email when deletion is complete.

Option 2: Disconnect through the platform

If your data was collected through a Meta integration (Instagram, Facebook), you can also revoke our access from your Meta account directly:

1. Go to Facebook Settings → Apps and Websites → Logged in with Facebook (or Instagram → Settings → Apps and Websites)
2. Find iSendora in the list of connected apps
3. Click Remove

We will be notified and delete the associated data within 30 days. You will receive a confirmation email if your account email is on file.

What we delete

Upon a valid deletion request, we delete:

• Your account profile and credentials
• Messages, comments, and other communications collected through your connected integrations
• Customer profiles and conversation history associated with your account
• Analytics and performance data tied to your account
• Any other personal information directly identifying you or the business account

What may be retained

A limited set of data may be retained where required by law or for legitimate business purposes:

• Financial transaction records (where applicable, retained as required by tax and accounting laws)
• Security and audit logs (retained for the period required by applicable law)
• Aggregated and anonymized data that cannot identify you

Timing

We complete deletion within 30 days of a valid request. In rare cases (large amounts of data, technical complications), we may need additional time. If so, we will notify you and explain the reason.

Questions

If you have any questions about data deletion or this process, contact: